Terms & Conditions — Red Cloud Experience

Trading entity: Red Cloud Experience is a trading name of Beach Shack Productions Pty Ltd (33 678 926 648)

Contact: [email protected] | 0421 041 127 | 39 Beach Houses Est Rd Agnes Water QLD 4677

Effective date: 23 Aug 2025

1. Orders & Payment

  • Full payment is required before any jewellery leaves our atelier.

  • Prices are in AUD and include GST (where applicable).

  • We may refuse or cancel an order if there is an error, suspected fraud, or supply issue.

2. Shipping & Delivery

  • Complimentary Australia Post Express shipping is included on all orders within Australia. Delivery is typically 1–3 business days depending on location.

  • All parcels require a signature on delivery. If undeliverable, the parcel will be held at your nearest Post Office for collection with photo ID.

  • Optional insurance is available through Q Report before dispatch. If you do not take insurance, risk transfers on delivery/collection.

3. Title & Risk

  • Title to goods passes only once cleared payment is received in full.

  • Risk passes on delivery to the nominated address (with signature) or on collection in-person.

4. Returns & Refunds

  • We do not offer refunds or exchanges for change-of-mind, wrong size, or custom orders.

  • Custom, resized, or engraved jewellery is a final sale except where required by law.

  • Your rights under the Australian Consumer Law (ACL) remain. If an item is faulty, unsafe, or significantly different from its description, you may be entitled to a repair, replacement, or refund depending on the circumstances. These rights cannot be excluded.

5. Warranty & Lifetime Care

  • We provide a 12-month warranty against manufacturing defects, in addition to your ACL rights.

  • All Red Cloud Experience jewellery is eligible for complimentary lifetime cleaning and polishing.

  • Warranty does not cover normal wear and tear, accidental damage, misuse, or loss.

6. Product Descriptions

  • Natural gemstones and metals vary in colour, inclusions, and character. Photographs and descriptions are guides only. Variations are not considered defects.

  • Carat weights and dimensions are approximate.

7. Insurance

  • We partner with Q Report to offer optional jewellery insurance before dispatch. This agreement is directly between you and Q Report.

8. Limitation of Liability

  • Nothing in these Terms excludes your rights under the ACL.

  • To the maximum extent permitted by law, our liability outside the ACL is limited to resupplying the goods or refunding the purchase price.

9. Governing Law

These Terms are governed by the laws of Queensland, Australia.

Privacy Policy — Red Cloud Experience

Effective date: 25 Aug 2025

Red Cloud Experience values your privacy. This policy outlines how we collect, use, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect:

  • Contact details (name, email, phone, address).

  • Payment and billing information (via our secure payment processor, Stripe — we do not store card numbers).

  • Order history and preferences.

  • Website and email interactions (for analytics and marketing).

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Provide customer service, cleaning, and warranty services.

  • Send order confirmations, shipping updates, and marketing (if you opt in).

  • Improve our website and customer experience.

3. Sharing Your Information

  • We do not sell your personal information.

  • We may share data with trusted service providers (e.g., shipping companies, Stripe for payments, GHL for CRM and emails).

  • We may disclose information if required by law.

4. Marketing & Communication

  • You can opt into our newsletter for early access, new collections, and special offers.

  • You may unsubscribe at any time by clicking “unsubscribe” in any email or contacting us.

5. Security

  • We take reasonable steps to protect your information with secure servers, encryption, and access controls.

  • Online payments are processed via Stripe, which complies with PCI DSS security standards.

6. Access & Correction

You may request access to or correction of your personal information at any time by contacting us at [email protected]

7. International Disclosure

If you are outside Australia, your information may be processed in countries where our service providers are located.

8. Contact

For privacy concerns, please contact:
Privacy Officer
Red Cloud Experience (Beach Shack Productions Pty Ltd)
Email: [email protected]
Phone: 0421 041 127